Terms and Conditions

The terms used in these Terms and Conditions shall have the following meaning:

• Business Days — Monday to Friday, excluding public holidays.
• Consumer — a natural person performing a legal transaction with an entrepreneur not directly related to its business or professional activity.
• Digital service — a service that allows the Consumer to produce, process, store or access data in digital form, share data in digital form, or otherwise interact with data.
• Digital content — data created and delivered in digital form.
• Order — a completed electronic order form submitted by the user to order selected services from the operator.
• User — a natural person with full legal capacity who uses the website entryforms.app.
• Operator — Iran Markaz International Tour Operator, No. 1045, 12th Farvardin Cross-Road, Jomhoory Ave, Tehran, Iran, phone: +98 21 66970970, e-mail: info@iranmarkaz.ir.
• User Information — any data about the user or persons represented by the user, provided to us for the purpose of using our services.
• Service Agreement — a service agreement concluded between the Operator and the User.
• Services — services rendered electronically by the Operator, in particular (i) processing electronic travel authorizations (also referred to as "Arrival Cards" or Digital Arrival Cards) for various destinations; (ii) travel assistance and advisory services.

These Terms and Conditions specify the general conditions and ways of providing services electronically via the online service https://entryforms.app/.

These Terms apply any time you use a website owned or operated by us or any other means to access our services. By using our website, you confirm that you accept these Terms and agree to comply with them.

These Terms and Conditions are always available at https://entryforms.app/ and can be downloaded, displayed and recorded by printing or saving them to a data carrier at any time.

You are responsible for obtaining Internet access and a compatible, Internet-connected device. The quality of your experience depends on your device and connection.

Minimum technical requirements: a computer or mobile device with Internet access, access to electronic mail, a browser (Firefox, Chrome, Safari, Internet Explorer, Opera) with cookies and JavaScript enabled.

Given the public nature of the Internet, Users should apply appropriate technical measures (e.g. antivirus software) to minimize risks.

The User acknowledges that 100% availability of the Services is not technically feasible; however, we make every effort to keep the website and services available as consistently as possible.

The Operator is an independent service provider and is not affiliated with any authority. The fee for our service includes professional support, application review and submission, as well as any mandatory regulatory fees. You may also apply yourself on the official portals: Aruba ED Card (USD $20), Canada eTA (CAD $7), Taiwan TWAC (completely free), Korea e-Arrival Card (completely free), China immigration (completely free), India e-services (completely free), Colombia Check-MIG (completely free).

In using our Service, you will not: reproduce, redistribute, sell, decompile, or reverse-engineer any part of it; circumvent technical measures; interfere with or damage the Service; transmit unlawful or infringing content; spam or harass; use fraudulent or misleading practices; engage in unauthorized commercial or illegal activities.

The Operator provides assistance and advisory services in relation to the processing and revision of applications for electronic travel authorizations / Arrival Cards. The service includes: checking the provided data, further processing it, and submitting the application to the relevant authority of the destination country.

The website provides an online form to be completed by applicants. Our specialists review the provided answers before submission.

Eligibility depends on nationality and personal history. Applicants must supply information about themselves, their passport, and the purpose of the visit.

Once information is deemed appropriate and complete, the application is submitted for approval. Upon receipt of payment, confirmation of authorization is provided as soon as possible (up to 72 hours).

If your application cannot be processed, you will be informed and refunded.

The Digital Arrival Card can be issued and dispatched to the user a minimum of seven days prior to their scheduled trip.

It is the user's responsibility to verify the accuracy of the delivered document. Any inaccuracy must be reported to the Operator without delay.

Travelers should start the application at least seven days before departure to allow for unforeseen delays.

Successful submission does not guarantee entry into the destination country — eligibility is determined on arrival.

The Service Agreement is concluded in English.

Prices for services are expressed in USD.

The final price is displayed at the end of the application form after the destination and options (including SMS notification) have been selected. It consists of the mandatory regulatory fee (which may be $0.00 for certain countries) and our intermediary service fee.

Payment methods: credit card (Visa, Mastercard, American Express) or debit card via PayPal. Bank transfer only by prior agreement.

By selecting "Pay and Submit Application", the user formally requests the selected services and initiates the online payment.

We may change prices and add fees for certain features, providing advance notice of changes in recurring fees.

Online payments are securely processed by PayPal.

The user agrees that purchase documents (invoice / receipt) will be sent electronically.

The Operator supplies the consumer with digital content or a digital service immediately after conclusion of the contract, unless the parties agree otherwise.

Digital content is deemed supplied at the moment when the content or a means of access is made available to the consumer or to a device chosen by them.

A digital service is deemed supplied at the moment the consumer or their chosen device gains access to it.

The burden of proof of delivery lies with the Operator.

A User who is a Consumer may withdraw from the Agreement without stating a reason within 14 days, in accordance with the law.

To meet the deadline it is sufficient to send the statement before it expires.

The withdrawal statement may be sent to info@iranmarkaz.ir.

The right of withdrawal does not apply if the Operator has fully performed the service with the consumer's express prior consent and after informing the consumer that they would lose the right of withdrawal upon performance.

Each User may submit complaints regarding the Services in writing to info@iranmarkaz.ir.

Complaints are considered within 14 days from the date of receipt.

The Operator complies with Chapter 5B of the Consumer Rights Act for contracts on the supply of digital content or digital services.

EU users: the European Online Dispute Resolution (ODR) platform was discontinued on 20 July 2025 (Regulation (EU) 2024/3228). Information on out-of-court consumer dispute resolution and a list of ADR bodies is available on the European Commission's Consumer Redress portal: https://consumer-redress.ec.europa.eu/.

The Operator reserves the right to interrupt access to the Services for periodic maintenance or in the event of technical, security or other independent circumstances.

The Operator is not liable for damages resulting from use or inability to use the Services, including damage from unlawful access, hacker attacks, force majeure, or actions of Users, telecom operators or utility providers.

The Operator is not liable for damages resulting from incomplete, inaccurate or omitted data provided by the User.

The Operator is not liable for decisions made by customs and immigration officers of the destination country. Liability is limited to the amount paid by the user for the service.

The Operator guarantees availability of the services 90% of the time per year, excluding periodic maintenance and interruptions caused by force majeure, third-party actions or other issues beyond the service provider's control.

The Operator collects and processes personal information in accordance with applicable law and the Privacy Policy.

Appropriate technical and organizational measures are applied to protect processed personal data.

Further details are available in the Privacy Policy.

If any provision of these Terms and Conditions is deemed unlawful, void, or unenforceable, it shall be enforceable to the fullest extent permitted by law, and the unenforceable portion shall be severed without affecting the remaining provisions.

Neither Party is liable for non-performance caused by force majeure, including epidemic, flood, fire, storm, raw material shortages, transportation strikes, partial or total strikes, or lockouts. The affected Party must inform the other within five (5) business days.

The Parties agree to work together to determine how best to fulfil the order while the force majeure event persists.

All rights to the Online Service, including economic copyrights and intellectual property rights to its name, internet domain, website, forms and logotypes, belong to the Operator.

Users will be informed of changes to these Terms via the homepage of the Online Service.

These Terms are governed by the law of the Republic of Poland. The parties expressly exclude the UN Convention on Contracts for the International Sale of Goods.

The choice of law shall not deprive the consumer of the protection guaranteed by the mandatory rules of the country of their habitual residence in the EU.